English

We are Sörmlandstrafiken, the Sörmland public transport company. Here is everything you need to know to ride with us.

Here you can read about the types of tickets available and how you can pay for them.

You cannot pay with cash on the bus.

You can pay for your ticket with a credit card on the bus.

You can also buy your ticnet from an authorised vendor – a shop or kiosk that sells tickets. You can find a list of authorised vendors here.

You can also buy a travel pass.

We can provide any information you need on times, prices, travel passes and tickets.

We can help you find the ticket or travel pass that suits you best.

If you need help, call Transport Information. The telephone number is 0771-22 40 00.

Transport Information is open for calls during these hours:

  • Monday to Friday from 7–20
  • Saturday and Sunday from 8-20

To receive help in person, visit our customer service centre, Kundcenter 360.

Kundcenter 360 is situated at Resecentrum in Eskilstuna, and is open:

  • Monday to Friday from 06.10–18.10.
  • Saturday from 07.35–14.10.
  • Sunday from 09.35–16.10

Planning your travel:

There is a Travel Planner on our website. Click here to get to it.

In the Travel Planner, enter:

  • Where you are travelling from.
  • Where you want to go.

It will suggest the best routes.

If you need help, call our customer service centre. The telephone number is 0771-22 40 00.

Bus schedules

You can find bus schedules here on the website.

If you would like a printed timetable, they are available where you buy tickets or you can ask for one on the bus.

Look closely at the timetable if you are travelling on a weekend or holiday. The bus schedule may be different from the weekday schedule.

You can find a list of holidays on our website.

Access all information on your telephone

If you have a smartphone, you can download our app. It provides all the information you need.

Using our app, you can:

  • View timetables.
  • See when the bus comes to a particular stop.
  • Search for and plan your routes.
  • Buy a ticket and be invoiced later or pay with a debit or credit card.
  • See all of your bus tickets.
  • Take the bus to other regions.

Buying a ticket

Bus fare is different depending on whether you buy tickets or a travel pass. It depends on where you want to go and how old you are.

Student tickets

These are for young people under 20 years old. You can buy student tickets from the day you are 7 years old until the day you turn 20.

Adult tickets

These are for adults (over 20). You are an adult from the day you turn 20 until the day you turn 65.

Senior tickets for pensioners

You are a pensioner if you are 65 or older.

These tickets are only available within the Municipality of Eskilstuna.

Travel passes

It is cheaper to buy a travel pass than buy a ticket every time you ride the bus.

Several people can travel at once on the same travel pass.

How to pay

On buses in Sörmland, you can pay with a debit or credit card. You cannot pay with cash.

Choose the payment method that suits you best.

You can:

  • Buy one of our travel passes.
  • Buy a ticket on your mobile phone using our app.
  • Pay with your debit or credit card on the bus.

Keep your ticket throughout your trip. If an inspector checks, you have to be able to show your ticket. If you do not have a ticket, you will have to pay a penalty of 520 kronor plus the price of the ticket.

How to buy a ticket on your mobile phone:

To buy a mobile ticket, you need a smartphone.

First, download our app.

Our app is available from the App Store, Google Play or Windows Phone Store.

Here are the instructions:

  • Download the app.
  • Decide how you want to pay.

You can pay for your mobile ticket directly or with a debit or credit card. You can also choose to be invoiced. The invoice will be posted to you. It does not cost extra to pay by invoice.

  • Buy your ticket.
  • You may buy your ticket no earlier than 20 minutes before the bus goes.

How to pay with a debit card or credit card on the bus

On the bus, you can pay with most debit and credit cards.

You can pay for a single fare or download a travel pass on the bus.

It’s more expensive to buy a single fare on the bus than pay with a discount pass.

Our passes

A travel pass is a credit card-sized card you can use to pay your fare.

It’s cheaper to ride the bus with a pass than it is to pay the ordinary fare.

You can buy some passes on the bus. Others are only available through authorised vendors.

Most travel passes are not personal. You can lend your travel pass to someone else.

When you buy your pass, you will receive a receipt, which you should save. If your card is damaged or lost, you can get a new one if you can show your receipt.

Travel pass cards can be reused. Don’t throw your card away when you have used it up – refill it instead and you can use it again.

Summer Vacation Pass

The Summer Vacation Pass is for young people aged 7 to 19. With a Summer Vacation Pass, you can ride the bus as much as you like. The Pass is valid in both Sörmland and Västmanland County.

This Pass is personal and cannot be lent out. Write your name and date of birth on the back of the Pass. When riding with a Summer Vacation Pass, you must always have a valid ID with you as well.

If you save your receipt when you buy the card, you can get a new card if the old one should be damaged or lost.

You can buy a Summer Vacation Pass from Station 360 at Resecentrum in Eskilstuna, from an authorised vendor or on the bus.

Travelling with Sörmlandstrafiken

Terms of service

Our terms of service include all the rules that apply when travelling with Sörmlandstrafiken.

The terms apply to all bus and train travel within Sörmland County.

They also apply when travelling across county lines if you have a ticket authorised by Sörmlandstrafiken.

Travel Guarantee

Sometimes buses may be delayed.

If your bus is more than 20 minutes late, in some cases you may be eligible for compensation through our Travel Guarantee.

You can read about it in our Travel Guarantee brochure. It was available from authorised Sörmlandstrafiken vendors, at Resecentrum and at Kundcenter 360, our customer service centre.

Children on the bus

Two children under the age of 7 ride free together with a ticketed rider.

If you are travelling with more than two children, you must pay for each additional child.

Tickets for children cost the same amount as a student ticket: half the price of an adult ticket.

You can use a student ticket until the day you turn 20 years old.

Children under 6 must be accompanied by an adult.

Free transfer to another bus

If you have a valid ticket and are riding on a city bus, you can transfer to another bus line within one hour.

Bear in mind

  • Once a bus has left a stop, it will not stop to let passengers on or off.
  • When two buses stop at a bus stop at the same time, the rear bus will not pull forward and stop again.
  • When a bus is parked at its terminus, you may not be able to board immediately. This is because the driver is on break.
  • Buses stopped at their terminus may show a sign that reads "Ej i trafik" (not in service). This is because the driver has not had time to switch from the old sign to a sign showing the new destination.

Animals on the bus

Dogs, cats and other small pets ride free on the bus. They must be leashed or be in a cage or bag.

You are responsible for ensuring that your pet does not bother other riders on the bus.

If you are travelling with an animal, sit in the rear of the bus.

Prams, push-chairs, walkers and wheelchairs

Prams and walkers are allowed on the bus if space is available.

They must not block the centre aisle.

A bus cannot take very many prams or walkers.

It is up to the driver to decide how many fit.

If you are travelling with a pram, secure it with the straps provided for the purpose on the bus.

Bear in mind

We at Sörmlandstrafiken want everyone to enjoy riding the bus. It’s also important for it to be safe to ride with us. These rules will make riding the bus pleasant for all.

  • Please give up your seat if you see someone who needs it more than you.
  • Do not place baggage where it will be in the way or hazardous to other passengers.
  • It is not permitted to smoke, drink alcohol, rollerblade or skateboard on the bus. You may not place your feet on the seat or other parts of the bus interior than the floor.
  • People who are intoxicated or disruptive may be asked to get off the bus or not be permitted on board.
  • You are permitted to eat on the bus if you do not make a mess or leave litter behind.
  • You will be more visible if you use reflectors when it is dark. This enables the driver to see you waiting at the bus stop.

When you want to get off

Press the red button labelled "STOPP" when you want to get off. This lets the driver know you want to get off at the next stop.

On some buses there may be different coloured buttons with different symbols. The symbol might be a pram, a wheelchair, a person with a cane or an eye.

If you press one of these buttons, the driver will pay closer attention when you are getting off.

It makes no difference which button you push if you want the bus to stop.

When you press one of the buttons, check to see that the sign reading "STANNAR" (stop) is lit at the front of the bus.

If it does not light up, press again.

You can always ask the driver for help if you are not sure where or when you should get off.

Have a pleasant ride!